Frequently Asked Questions:
F. A. Q.'s
Where are you located? We are located at 830 Fairview Ave C1, Bowling Green, KY 42101. We are hidden in a large warehouse behind the strip mall with our Starz Elite Signage. Drive around the Shogun Drive-Thru, and you will see our warehouse where all dance and gymnastics takes place.
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Do I have to pay to register? Yes, we are only interested in serious students. There is a non refundable $25 registration fee that must be paid each year, for every first student, $10 for sibling. Registration must be renewed each August. Please be sure you, and your student, and your family, are all ready for this commitment. Also, all students must enroll in autopay, and have a credit card or bank account on file to register and participate in any class. We do not accept cash or check on premises.
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Do I have a commitment to the season? Yes, we do not offer classes by the month even though payments are broken down into monthly payments. You are expected to attend your entire season. Our current season lasts from August 21st 2023 to May 5th 2024, and we follow the calendar on the front page of this website. The cost is 9 payments of $50, due the 15th of each month starting on August 15th, and ending on April 15th. Students must be on autopay, and are expected to finish the season through to May 5th. If something arises and you need to quit, we need 4 weeks notice in writing, (email, text, or hand written letter) to be taken off of autopay, if you decide to quit before the season is over, which is May 5th.
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Why is my registration fee too high? It is easy to add extra students or extra classes, so be sure you were only registering for one class when you first register. Once you register and pay for your first class, then the system will allow you to add another class without charging you any more registration fees. We do not accept cash or checks, online payments only. We can fix all mistakes once you are a registered paid student, unless you were trying to register for a full class.
How big are your classes? Group classes need a minimum of 3 students, and max out around 16 students varying some with age and skill level. Privates and semi privates are offered if there is availability.
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Can I pay when I come to class? No, classes must be registered and paid before arrival. All students must enroll in autopay, and have a credit card or bank account on file to register and participate in any class. We NO LONGER take cash or checks in person, you must pay online in order to join class.
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Can I get a refund? While we refund, or credit missed months, and partial amounts for health issues, moving over 60 miles away, financial issues, broken bones, and those odd surprises, our policy is NO REFUNDS! We are only looking for serious students, and want all students to complete the year. Quitting does not mean your tuition ends, just that the child isn't attending classes. Please do not sign up and pay unless you know this is a good fit. You may visit and observe classes before joining.
Can I watch? Yes, but please keep noise to a minimum, and do not allow children to run or flip in waiting areas. Students must wait with parent until teacher calls their class to the gym, or studio. We also have 4 cameras that allow you to log in from anywhere to observe classes. Once you are registered you can request the directions to watch live classes.
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What should they wear or need? Students should come dressed in appropriate clothing for their class, and hair should be out of face. If hair touches the shoulders it should be pulled into a tight ponytail, or tight style ready and able to last the whole class. Students may only bring in purse, phone, water bottle, (no water will be available be sure your child comes with water!!), and a small dance or gym bag.
Can we make up a missed class? Yes! We want your child to succeed, and we can allow students to make up missed classes. Please call, text or email to find out a make-up time, and we will do what we can to help you get your tuition moneys worth!
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